Refund policy

Refund policy

USAsuppli – Return & Refund Policy

Last Updated: May 05, 2025

 

1. INTRODUCTION

USAsuppli (“Company,” “we,” “us,” or “our”) is a digital-only educational platform.

The storefront was built by Digital Dynamics Unlimited, LLC, but all day-to-day operations and data handling are managed solely by USAsuppli

What we sell

 

  • Vendor Lists: $9.99 – $39.99

  • Premium Discord Membership: $59.99 / month

We ship no physical goods and do not endorse counterfeit or prohibited items. All operations comply with Shopify’s Terms of Service and Acceptable Use Policy.

 

 

2. OUR COMPLIANCE GUARANTEE

  • 100 % adherence to Shopify’s policies

  • Zero-tolerance Anti-Counterfeiting Policy

  • 3-step vendor verification for every listed vendor

  • Monthly compliance audits

  • Complete verification records

 

 

3. EDUCATIONAL CONTENT CLARIFICATION

  • Products are digital & educational only

  • We do not broker or facilitate vendor sales

  • Using our information to obtain or sell counterfeit goods is strictly prohibited

 

 

4. VENDOR VERIFICATION SYSTEM

  1. Legal compliance check (business registration)

  2. Product authenticity review

  3. Customer-reputation analysis

  4. Quarterly re-verification

  5. Immediate removal of any non-compliant vendor

 

 

5. RETURN & REFUND ELIGIBILITY

  • Digital items – no returns once access is delivered

  • 14-day satisfaction guarantee for first-time customers

  • Discord subscriptions can be cancelled any time before the next billing cycle (processed within 24 h)

  • 98 % of issues resolved without chargebacks

 

 

6. HOW TO REQUEST A REFUND

Submit a ticket at https://discord.gg/xZwjEbZFA2 with:

 

  1. Full name used for purchase

  2. Email on the order

  3. Order reference number

  4. Brief reason for the request

Timeline

  • Acknowledgement within 24 h

  • Approved refunds issued in 3–5 business days

 

 

7. TRUST & SAFETY MEASURES

  • Industry-standard fraud prevention

  • Secure data handling

  • Detailed transaction & refund logs

  • Chargeback rate < 0.5 %

  • Ongoing customer education on compliance

 

 

8. COMMITMENT TO SHOPIFY COMPLIANCE

  • Continuous monitoring of all offerings

  • Enhanced verification aligned with Shopify standards

  • Immediate response to any compliance concerns

 

 

9. POLICY UPDATES

Changes are announced in advance. Archived versions are available upon request.

 

 

10. CONTACT INFORMATION

  • Email: info@usasupplicontact.com (responses within 24 h)

  • Support Portal: https://discord.gg/xZwjEbZFA2

  • Business registration details available upon request